Training in Parking
Generally speaking, the parking and transportation industry has become a very competitive market. Profit margins are slimmer than ever and location revenues are not increasing with the costs associated with operating. At the same time, parking employee compensation increases have been pared down and a poor economy has left employee theft higher, and employee morale lower.
Question: So what will make your service better than other parking operators?
Question: What is the best way to maximize current location revenue?
Question: What is the best way to spur profitable growth in a poor economy?
The answer to all three questions above:
A better trained staff and management team,
providing better customer service.
I use a variety of methods to assist parking companies, big and small, in reaching their goal of better training their staff:
One to One Manager Training
This is the most common training provided and is on the subject or subjects the facility manager, the middle manager, or the city manager requires. This kind of nuts and bolts hands on training primarily deals with the day to day supervisory duties they are expected to perform in their job title, or can be limited to one specific area of weakness.
Parking Management Testing
The Insights Discovery profile serves two purposes: One, it offers the tester a framework for self understanding and development. A tester can thereby develop effective strategies for interaction and can help them better respond to others as well as the demands of their environment; Two, it can be used by an employer to measure the strengths and weaknesses of a manager for potential promotion. Get a complete understanding in the
Parking Management Testing section.
Employee Seminar
When training large numbers of valet attendants and cashiers, it is best to do so with a seminar in a group setting. It begins with writing a “how to” step by step handout of the job functions, as well as all other issues and topics to be discussed and handing it out to each of the participants at the beginning of the seminar. I then facilitate the seminar, or simply observe a company manager, as the employees are taken through each function and issue noted in the handout. Questions are answered and explanations are provided. A very important intangible to an employee seminar is the morale boost it gives the established employees, and the “starting off on the right foot” it provides the new employees. An employee seminar can alleviate discontent and is best offered with donuts and bagels for breakfast or pizza for lunch. It is a pro-active response to employee indecision, mistakes and poor customer service. | 
